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”But “wait and see” may not be the best tactic, Hevia says. “The approach that a Ring or SimpliSafe and a host of others have taken is they have found out what the salient needs are with respect to consumers on security . and done a good job of making products appealing. I think the traditional security companies can take a page out of these direct to consumer companies and market the product based on what people are dying to do, which is protect homes and families and alleviate problems. Traditional security companies would be well served to follow suit in their marketing and ad campaigns. ”One thing many in the industry do caution about, however, is not to let the medium swallow the message. “There are a lot of things the industry is starting to focus on as enhancement to the core offerings; but it is important not to get caught up in buzzwords or even the technology itself, but what it enables the customer to do,” says Greg Blackett, senior product manager, Tyco Security Products, Toronto, Canada. “It is still very early days. The end goal is to enhance the existing products and make them more intelligent and help the customer reduce false alarms and bring their total security experience to the next level. But Inder Reddy, Honeywell Security and Fire, says there are actually two schools of thought on where monitoring may be headed. “Some customers have absolutely said ‘We want to leverage our expertise so we are going to get out of the monitoring business and focus on customer service.

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These soup to nuts systems typically cost considerably more than DIY systems and offer 24/7 professional monitoring, but you may have to enter into a multi year contract and pay a hefty termination fee if you break it. They usually use touch screen hubs thatcontain RF, Wi Fi, Zigbee, and Z Wave radios, allowing them to communicate with and control a multitude of components including door and window sensors, door locks, glass break detectors, indoor and outdoor cameras, light switches, motion and water detectors, smoke/CO alarms, thermostats, video doorbells, and a host of other home automation devices. With a professionally monitored system, when a smoke or intrusion alarm is triggered, an agent will first try to reach you via the two way control panel before calling your listed phone number. If you fail to respond, the agent will call 911 to dispatch an emergency responder to your home. The nice thing about professionally installed systems is you don't have to lift a finger; after you've placed your order a technician will come to your home, set everything up for you, and show you how the system works. It's important to note that in some areas you may have to file for a permit to have a security system installed in your home. Nearly all of the latest DIY and high end home security systems offer support for voice control via Amazon Alexa, Google Assistant, and in some cases Apple Siri, which allows you to unlock doors, change thermostat settings, open the garage, and arm or disarm your system with a spoken command to a connected device like an Amazon Echo or a Google Home speaker. Many also offer support for IFTTT If This Then That applets, which use triggers from IFTTT compatible web services and devices to create an action. For example, you can create an applet that says if a garage door is opened to turn on the floodlight. Whether you decide to go with a DIY system or opt for a professionally installed system, you'll have to pay a monthly or annual fee if you require monitoring, and in some cases, you'll be hit with a monthly fee to pay off the cost of hardware components. With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self monitor.